Last updated: July 16, 2026
Mars Group TV provides subscription-based digital streaming services. These Terms of Service explain the rules that apply when you visit our website, purchase or renew a subscription, access our services, or contact our support team.
By using marsgrouptv.com or any service provided by Mars Group TV, you agree to these Terms. Please read them carefully before completing a purchase or activating a subscription.
These Terms apply when you:
If you do not agree with these Terms, please do not purchase, activate, or use the service.
These Terms form a legally binding agreement between you and Mars Group TV.
You accept these Terms when you:
Complete an order.
Purchase or renew a subscription.
Activate service credentials.
Access the service.
Confirm your acceptance during checkout.
Continue using the service after receiving these Terms.
When purchasing for another person, household, or organization, you confirm that you have authority to accept these Terms on their behalf.
The version of the Terms displayed when you complete your purchase will apply to that transaction, subject to later changes permitted under Section 18.
You must be at least 18 years old or have reached the legal age required to enter into a contract where you live.
You may not purchase or use the service:
You are responsible for ensuring that your use of the service is lawful in your country or region.
Mars Group TV provides digital streaming access based on the subscription selected during purchase.
Depending on the purchased plan, service features may include:
The exact plan duration, connection limit, features, and price will be displayed before purchase.
Content, categories, quality, schedules, and availability may vary according to:
A subscription does not guarantee permanent availability of any particular title, category, broadcaster, program, event, schedule, or feature.
Mars Group TV may update or replace parts of the service when reasonably necessary to maintain security, performance, compatibility, or legal compliance.
You must provide accurate and current information when purchasing or requesting support.
This may include your:
Mars Group TV may delay or reject an activation when the information provided is incomplete, incorrect, fraudulent, or cannot reasonably be verified.
You are responsible for protecting:
You must notify Mars Group TV promptly if you believe that your credentials have been lost, disclosed, sold, or accessed without permission.
Mars Group TV is not responsible for unauthorized access caused by your failure to protect your credentials.
The permitted number of devices, users, and simultaneous connections depends on the plan purchased.
Installing the service on several devices does not automatically permit simultaneous use on every device.
You must not exceed the connection limit included with your plan.
Repeated access beyond the purchased limit may result in:
Service credentials are provided for personal use within the limits of the purchased plan.
You may not:
Before payment, Mars Group TV will display the main conditions of the selected subscription, including:
You are responsible for reviewing the order before completing payment.
Available payment methods may include:
Payment availability may vary by country, transaction, or payment provider.
By completing a payment, you authorize the relevant provider to process the displayed amount.
Mars Group TV does not normally receive or store your complete card number or card security code when payment is processed directly by a third-party provider.
The total price shown during checkout will include applicable charges collected by Mars Group TV.
Your bank, card issuer, cryptocurrency platform, internet provider, or another third party may apply separate:
Mars Group TV does not control or receive those external charges.
Cryptocurrency transactions may be irreversible after network confirmation.
You are responsible for:
Mars Group TV is not responsible for payments sent:
Activation may be delayed until the payment receives sufficient network confirmation.
Mars Group TV may verify a payment before activating or renewing a subscription.
An order may be rejected, delayed, or cancelled where we reasonably suspect:
If Mars Group TV cancels an order before activation, any payment owed back to you will be handled according to the original payment method and applicable law.
A subscription will not renew automatically unless automatic renewal is clearly disclosed before payment.
When a plan is non-recurring:
Expiry reminders do not mean that Mars Group TV will automatically charge you.
Where automatic renewal is offered, the checkout process will clearly disclose:
Mars Group TV will obtain the required consent before enrolling a customer in recurring billing.
A confirmation of the subscription and cancellation terms will be provided or made available after purchase.
Where your plan automatically renews, you may cancel future renewals through the method provided:
Cancellation stops future renewal charges.
Unless otherwise required by law or stated in the applicable refund policy, cancellation does not automatically produce a refund for a subscription period that has already started.
You may normally continue using the service until the end of the paid period.
Mars Group TV will not change the price of a completed prepaid subscription retroactively.
Where the price of an automatically renewing plan changes, advance notice will be provided where required by law.
The notice may explain:
Mars Group TV may occasionally provide trials, discounts, or promotional plans.
Offer-specific conditions will be displayed when the offer is presented and may include:
A trial will convert into a paid or automatically renewing subscription only where that condition is disclosed and the required consent is obtained.
Promotional offers may be restricted to:
Mars Group TV may reject repeated, automated, fraudulent, or abusive trial requests.
Unless the offer states otherwise, promotional pricing applies only for the stated promotional period.
Refund requests are governed by the Mars Group TV Sales and Refund Policy and the conditions displayed before purchase.
Refund eligibility may depend on:
Submitting a request does not guarantee approval.
Before requesting a refund for a technical issue, you may be asked to:
Mars Group TV will assess whether the issue originates from the service or from an external factor.
Subject to applicable law, a refund may be refused where the issue results from:
Nothing in these Terms removes a refund or consumer right that cannot legally be excluded.
Approved refunds will normally be returned through the original payment method where technically possible.
Processing time may depend on the bank, card provider, cryptocurrency processor, or payment platform.
Network and third-party processing fees may be non-refundable where those fees were not collected or retained by Mars Group TV.
Contact Mars Group TV before filing a chargeback so we have an opportunity to review the transaction and resolve the issue.
This request does not prevent you from exercising a lawful payment-dispute right.
Mars Group TV may suspend access associated with:
We may provide the payment provider with relevant order, activation, communication, and service records when responding to a payment dispute.
The service is provided for lawful, personal, and non-commercial use unless Mars Group TV gives written permission for another purpose.
You must not:
Mars Group TV may investigate suspected misuse and take reasonable steps to protect the service, customers, and third parties.
The Mars Group TV website and its original materials may include:
These materials are owned by or licensed to Mars Group TV and may not be copied, reproduced, sold, or distributed without permission.
Your subscription gives you a limited, personal, non-exclusive, non-transferable, and revocable right to access the service during the active subscription period.
It does not transfer ownership of:
Names, logos, applications, devices, and trademarks belonging to third parties remain the property of their respective owners.
Reference to a third-party application, device, or platform does not automatically imply sponsorship, partnership, approval, or endorsement.
Copyright complaints may be submitted through our published DMCA Policy or by emailing Hello@marsgrouptv.com.
You are responsible for providing:
Streaming quality may be affected by:
Mars Group TV does not control your internet connection, router, device, or local network.
Some customers may use third-party media players or applications to access the service.
Those applications:
Unless expressly stated, Mars Group TV does not own, operate, or control those applications.
Mars Group TV may rely on third-party:
We are not responsible for outages, policy changes, account restrictions, processing delays, or service failures caused solely by third parties outside our reasonable control.
Mars Group TV may contact you regarding:
These operational communications are different from optional promotional marketing.
When contacting support, you agree to:
Do not send:
Support availability and response times may vary according to demand, issue complexity, and technical conditions.
An estimated response time is not a guaranteed resolution time unless Mars Group TV expressly confirms otherwise in writing.
Mars Group TV may perform maintenance or update the service to:
Temporary interruptions may occur because of:
Mars Group TV does not guarantee that every title, category, schedule, quality level, or feature will remain available throughout the subscription.
Where a change materially reduces a paid service, Mars Group TV will provide an appropriate notice or remedy where required by applicable law.
Mars Group TV may restrict, suspend, or terminate access where reasonably necessary because of:
Where appropriate, we may provide notice and an opportunity to correct the issue.
Immediate suspension may occur when reasonably necessary to prevent:
Termination resulting from a serious breach may affect refund eligibility, subject to applicable law.
You may stop using the service at any time. Stopping use does not automatically create a refund right.
To the maximum extent permitted by law, the service is provided on an “as available” basis.
Mars Group TV does not guarantee that:
Service performance depends partly on factors outside Mars Group TV’s control, including:
These disclaimers do not exclude warranties, statutory guarantees, or consumer rights that cannot legally be excluded.
Where local law provides stronger mandatory protection, that protection will continue to apply.
To the maximum extent permitted by applicable law, Mars Group TV will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from:
Where liability cannot be fully excluded, Mars Group TV’s total liability relating to a claim will not exceed the amount you paid for the affected subscription during the 12 months immediately preceding the event giving rise to the claim.
This limitation does not apply to liability that cannot legally be limited, including liability resulting from:
Some jurisdictions do not permit certain exclusions or limitations. In those locations, the relevant limitation will apply only to the maximum extent permitted.
Before beginning formal legal proceedings, you and Mars Group TV agree to make a reasonable attempt to resolve the issue directly.
Send a written dispute notice to:
Use the subject line:
Terms of Service Dispute
Include:
Do not include your complete card number, card security code, password, or cryptocurrency private key.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.
Where legally permitted, disputes may be submitted to courts with appropriate jurisdiction in San Francisco County, California.
This does not prevent a consumer from bringing a claim in another location where mandatory consumer law provides that right.
If part of these Terms is found invalid or unenforceable, that part will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
If Mars Group TV does not immediately enforce a provision, that does not permanently waive its right to enforce that provision later.
These Terms, together with the Privacy Policy, Sales and Refund Policy, and plan-specific purchase conditions, form the agreement between you and Mars Group TV concerning the service.
Mars Group TV may update these Terms when its:
The revised version will be published with a new “Last updated” date.
Where required, Mars Group TV will provide reasonable notice before a material change affects an active subscription.
Changes will not retroactively remove rights already earned through a completed purchase unless:
Your continued use after an updated version becomes effective may constitute acceptance where permitted by law.
Questions, complaints, cancellation requests, and concerns about these Terms may be directed to:
Mars Group TV
785 Beach St
San Francisco, CA 94143
United States
Email: Hello@marsgrouptv.com
Telephone: +1 (579) 539-0985
Website: marsgrouptv.com
For faster support, include your order email and a short explanation of your request.
Do not send passwords, complete payment-card details, card security codes, cryptocurrency private keys, or wallet recovery phrases.
Getting Started ↗
• Introduction
• Acceptance of These Terms
• Eligibility
• Description of the Service
Accounts and Service Access ↗
• Accounts and Customer Information
• Credentials and Account Security
• Devices and Connection Limits
• Customer Responsibilities
Subscriptions and Payments ↗
• Plans and Pricing
• Payments and Billing
• Cryptocurrency Payments
• Automatic Renewals
• Cancellation
• Trials and Promotional Offers
• Refunds
Acceptable Use and Ownership ↗
• Acceptable Use
• Prohibited Activities
• Intellectual Property
• Customer Communications and Support
Service Availability ↗
• Device Compatibility
• Third-Party Services
• Service Changes and Availability
• Suspension and Termination
Legal Terms ↗
• Disclaimers
• Limitation of Liability
• Governing Law and Disputes
• Changes to These Terms
• Contact Information
