Frequently Asked Questions
Find clear answers about subscriptions, delivery, TiviMate setup, supported devices, streaming quality, renewals, and troubleshooting.*
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Clear answers about our IPTV service, subscriptions, setup, devices, streaming quality, renewals, and customer support.
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An IPTV service delivers live television and on-demand entertainment through an internet connection rather than traditional cable or satellite equipment.
After activation, you receive login credentials by email. You enter those details into a compatible player on your chosen device and use the internet to access the available live channels, movies, and series.
A stable connection and compatible hardware are required for reliable playback.
The service provides access to more than 37,000 live channels and over 125,000 movies and series.
Available categories may include:
The on-demand library is updated regularly. Subtitles are available on many supported titles, although availability can vary by language and content source.
The standard plans are designed to provide access to the same core live and on-demand library.
The main difference between the plans is the subscription duration:
Multi-connection options may be priced separately.
Content availability can change because live schedules, regional sources, and on-demand libraries are regularly updated.
Choose a plan based on how long you expect to use the service and how much flexibility you need.
The 90-day plan is suitable for customers who prefer a shorter commitment. The 180-day plan provides a balance between flexibility and value.
The 1-year and 2-year plans offer a lower average monthly cost for customers who want longer access.
Review the duration and total price before subscribing. Renewals are manual, so you are not locked into automatic billing.
Most customers receive their login credentials by email within 5 to 10 minutes after payment.
Delivery is automated. You can usually begin the setup process shortly after your order is confirmed.
During busy periods or payment verification, delivery may take slightly longer.
First, check your:
Allow at least 10 minutes for automated delivery.
If the credentials still have not arrived, contact support and provide the email address used for the order and your payment confirmation. Do not publish sensitive payment information in a public message.
No. Every subscription uses manual renewal.
The service does not use:
When your current plan expires, you decide whether to renew it. Your payment method will not be charged automatically.
You may configure the subscription on more than one compatible device.
For example, you may set it up on a television and another supported device for convenience. However, the standard subscription still permits only one active stream at a time.
Close playback on the first device before starting a stream on another one.
A standard subscription includes one active stream.
Using the same account simultaneously on multiple devices may interrupt playback or cause the active session to disconnect.
Multi-connection upgrades are available upon request for households that need more than one simultaneous stream.
Ask support about availability and pricing before ordering an upgrade.
Yes. The IPTV service is optimized for use with TiviMate on compatible Android-based devices.
TiviMate provides useful features such as:
TiviMate is an independent third-party player. It does not provide channels, movies, subscriptions, or login credentials by itself.
The service works with a range of compatible devices that support playlist-based streaming.
Supported device categories may include:
TiviMate is the recommended player for compatible Android-based televisions and TV boxes.
Compatibility can depend on the device model, operating system, available storage, and application support.
Internet speed requirements vary depending on the selected picture quality.
General recommendations are:
These figures are general recommendations rather than performance guarantees.
A stable connection is just as important as speed. Weak Wi-Fi, local congestion, background downloads, and multiple household users can affect playback.
Use a wired Ethernet connection where possible.
Buffering does not always mean that there is a problem with the IPTV service.
Common causes include:
To troubleshoot buffering:
These checks help identify whether the problem comes from the service, device, player, or local connection.
A VPN is not mandatory for every user, but it is supported and may be useful in some situations.
Some internet providers manage or reduce streaming traffic during busy periods. A VPN may improve privacy or connection consistency when local traffic management is affecting playback.
However, a VPN can also reduce speed when connected to a distant or overloaded server.
For better results, choose a nearby server and test the connection both with and without the VPN.
You can generally move the subscription to another compatible device.
Stop playback on the previous device before connecting through the new one. This is particularly important because a standard plan permits only one active stream.
You may need to re-enter your credentials when changing devices.
Contact support if the new device does not accept the supplied login information or if the previous session remains active.
Subtitles are available on many movies and series in the on-demand library.
Availability depends on the individual title, language, release version, and content source. Not every title will include subtitles in every language.
Subtitle options can usually be checked through the player while the selected movie or episode is open.
The service is designed for customers using compatible devices and internet connections across the US, UK, Canada, and many European countries.
Performance and content availability may vary depending on:
Avoid relying on public Wi-Fi or unstable mobile connections for high-quality streaming.
Yes. Setup assistance is available for compatible devices and TiviMate.
Support can help with:
Support cannot guarantee the performance of unsupported devices, damaged hardware, or unstable third-party internet connections.
The 7-day money-back guarantee applies to qualifying server-side problems that remain unresolved after support has had a reasonable opportunity to investigate.
If you experience persistent technical issues, contact support within seven days of purchase.
You may be asked to test:
A refund may be approved when the problem is confirmed to originate from the service and cannot be resolved within the guarantee period.
Problems caused by weak Wi-Fi, insufficient bandwidth, unsupported hardware, incorrect setup, third-party applications, or local network restrictions may not qualify.
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