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Refund Policy

Last updated: July 18, 2026

Mars Group TV wants customers to feel confident when choosing a subscription. If you are not happy with the service, you may request a full refund within seven calendar days under the conditions explained below.

You do not need to prove that the service has a technical defect. Being dissatisfied with the service is enough to submit an eligible request during the seven-day refund period.

This policy applies to consumer subscriptions purchased directly from Mars Group TV through marsgrouptv.com or an authorized Mars Group TV payment process.

1. Seven-Day Full Refund Guarantee

Mars Group TV offers a seven-calendar-day full refund guarantee.

If you are not satisfied with your paid subscription, you may request a refund within the applicable seven-day period.

An eligible refund covers the full subscription amount received by Mars Group TV for the transaction being refunded.

You may request a refund because:

  • The service did not meet your expectations.
  • You were not satisfied with the viewing experience.
  • The service was unsuitable for your device or internet setup.
  • You experienced technical difficulties.
  • You changed your mind.
  • You were otherwise unhappy with the service.

You are not required to complete troubleshooting before requesting a refund. Our support team may offer assistance, but accepting technical support is optional and does not remove your refund right during the eligible period. 

2. Who Is Eligible

2.1 Eligible purchases

The seven-day refund guarantee applies to:

  • New consumer subscription purchases.
  • Paid subscription renewals.
  • Promotional plans for which a payment was made.
  • Paid trials, unless different refund terms were clearly disclosed before purchase.
  • Subscriptions purchased directly from Mars Group TV.

The request must be received within seven calendar days of the applicable payment or activation date.

2.2 Renewed subscriptions

A renewed subscription is eligible for a refund when the refund request is submitted within seven calendar days after the renewal payment.

A refund of a renewal does not normally include payments made for earlier subscription periods. 

2.3 Purchases made through third parties

When a subscription is purchased and billed entirely through an independent third-party marketplace, application store, reseller, or payment platform, the third party’s refund procedure may apply.

Mars Group TV will assist where reasonably possible but cannot directly reverse funds held exclusively by another seller or platform.

3. When the Refund Period Begins

3.1 New subscriptions

For a new subscription, the seven-day period begins on the later of:

  • The date your payment is confirmed; or
  • The date your subscription is activated or your credentials are delivered.

This means an activation delay caused by Mars Group TV will not reduce your seven-day refund period. 

3.2 Renewals

For a renewed subscription, the seven-day period begins on the date the renewal payment is confirmed. 

3.3 Calculating the deadline

The period consists of seven consecutive calendar days, including weekends and public holidays.

For example, if an eligible subscription is activated on July 1, a refund request must be submitted no later than July 8 at the corresponding activation time.

A request is considered submitted when it reaches the designated Mars Group TV email address or another official refund channel provided by us. 

4. How to Submit a Refund Request

Send your refund request to:

Email: Hello@marsgrouptv.com
Subject line: Refund Request

You may also contact us using the official support method displayed on marsgrouptv.com.

Your message should clearly state that you are requesting a refund under the seven-day refund guarantee.

A reason is optional. You may provide feedback to help us improve, but your eligible request will not be rejected merely because you chose not to explain why you were dissatisfied.

5. Information We Need

To locate and verify your purchase, please provide:

  • Your full name.
  • The email address used for the purchase.
  • Your order or transaction reference.
  • The date and amount of payment.
  • The subscription plan purchased.
  • The payment method used.
  • A clear statement requesting a refund.

Where necessary, we may request reasonable proof of payment.

Do not send:

  • Your complete card number.
  • Card security codes.
  • Account passwords.
  • Cryptocurrency private keys.
  • Wallet recovery phrases.
  • Unrelated identity documents.

We will request only the information reasonably needed to verify the transaction and prevent fraud. 

6. Review and Confirmation

6.1 Verification

Mars Group TV will verify:

  • That the payment was received.
  • That the request relates to an eligible purchase.
  • That the request was submitted within seven calendar days.
  • That the payment has not already been refunded or reversed.
  • That the request is not fraudulent or duplicative.

We will not require you to prove a technical failure or justify why you were unhappy. 

6.2 Refund confirmation

After confirming eligibility, Mars Group TV will:

  • Approve the full refund.
  • Notify you using the contact information provided.
  • Submit the refund through the appropriate payment method.
  • Cancel or deactivate the refunded subscription.

Processing times after submission may depend on the bank, card network, cryptocurrency processor, or other payment provider.  

7. How Refunds Are Issued

7.1 Original payment method

Approved refunds will normally be returned to the original payment method used for the purchase.

This may include:

  • The original Visa card.
  • The original Mastercard.
  • The applicable cryptocurrency refund method.
  • Another original payment channel supported by Mars Group TV.

Where the original payment method cannot accept a refund, Mars Group TV may contact you to arrange a reasonable alternative.

7.2 Full subscription amount

Mars Group TV will refund the full subscription amount it received for the eligible transaction.

Independent charges imposed by another provider may not be controlled or received by Mars Group TV. These may include:

  • Bank charges.
  • Foreign-exchange fees.
  • Card-issuer fees.
  • Cryptocurrency network fees.
  • Third-party payment-processing charges.

Mars Group TV will not deduct a cancellation or administrative fee from an eligible refund.

7.3 Currency differences

When payments and refunds involve different currencies, the final amount shown in your account may be affected by exchange rates applied by your bank or payment provider.

Mars Group TV does not control third-party exchange rates.

8. Cryptocurrency Refunds

8.1 Refund value

For an eligible cryptocurrency payment, the refund will normally be based on the original invoice value paid to Mars Group TV rather than changes in the cryptocurrency’s market price after purchase.

The customer is not entitled to a higher refund because the cryptocurrency increased in value after payment.

Mars Group TV will not reduce the original invoice value merely because the cryptocurrency decreased in value after payment.

8.2 Wallet information

You may be asked to provide a compatible wallet address for the approved refund.

You are responsible for confirming:

  • That the wallet address is correct.
  • That the wallet supports the relevant cryptocurrency.
  • That the correct blockchain network is selected.
  • That you control or are authorized to use the wallet.

Cryptocurrency transactions cannot normally be reversed after they are sent to the wallet address provided by the customer.

Mars Group TV is not responsible for a refund lost because the customer supplied an incorrect, unsupported, or inaccessible wallet address.

9. Subscription Cancellation and Deactivation

9.1 Effect of a refund

Once a refund is approved, Mars Group TV may immediately:

  • Cancel the affected subscription.
  • Deactivate the associated credentials.
  • End access to the service.
  • Remove the refunded period from the account.
  • Prevent further use of the refunded connection.

A customer cannot continue using a subscription after receiving a full refund for it. 

9.2 Cancellation without a refund request

Cancelling a subscription or automatic renewal does not automatically submit a refund request.

To receive a refund, you must clearly request one within the seven-day period.

Cancellation by itself normally stops future renewal charges but does not reverse an existing payment.

9.3 Refund without automatic-renewal cancellation

When applicable, requesting a refund will also cancel automatic renewal for the refunded subscription unless you clearly request otherwise and continued renewal is legally permitted.

10. Exceptions and Misuse

10.1 Requests submitted after seven days

A request submitted after the seven-day period is not covered by this satisfaction guarantee.

Mars Group TV may still consider a later request where:

  • Applicable law requires a refund.
  • Mars Group TV charged the customer incorrectly.
  • A duplicate payment occurred.
  • A subscription was not delivered.
  • The customer was charged after valid cancellation.
  • Another exceptional circumstance justifies a remedy.

Approval outside the seven-day period is not guaranteed unless required by law.

10.2 Fraudulent or abusive requests

The refund guarantee does not protect fraudulent or abusive conduct.

A refund may be delayed or refused where credible evidence shows:

  • The payment was unauthorized or fraudulent.
  • The transaction was already refunded.
  • The customer submitted duplicate refund requests.
  • The customer supplied false transaction information.
  • The customer resold or redistributed the service.
  • A refund is being requested for a different transaction.
  • The payment was already reversed through a chargeback.
  • The customer repeatedly purchases, extensively uses, and refunds subscriptions to avoid payment.

Mars Group TV will not reject a genuine first request merely because the customer used the service during the seven-day period.

10.3 Reseller and commercial purchases

Unless expressly stated in a separate agreement, this consumer refund policy does not automatically apply to:

  • Reseller credit packages.
  • Wholesale purchases.
  • Commercial redistribution arrangements.
  • Individually negotiated business contracts.
  • Bulk subscription orders.

Any separate written reseller or commercial refund terms will control those purchases.

11. Chargebacks and Payment Disputes

We encourage customers to contact Mars Group TV before filing a chargeback so we can process an eligible refund directly.

This does not limit any lawful right to dispute an unauthorized or incorrect payment.

When a chargeback has already been filed:

  • The payment provider may control the dispute process.
  • Mars Group TV may be unable to issue a separate refund simultaneously.
  • The related subscription may be suspended.
  • Relevant order, activation, communication, and refund records may be provided to the payment provider.

A customer must not obtain both a direct refund and a chargeback reimbursement for the same transaction. 

12. Mandatory Consumer Rights

This policy provides a voluntary seven-day satisfaction guarantee.

It does not remove or limit rights that customers may have under applicable consumer-protection law.

Depending on the customer’s location, additional remedies may apply where:

  • A service was not provided.
  • A payment was unauthorized.
  • A service materially differed from its description.
  • A customer was charged after valid cancellation.
  • A contractual or statutory guarantee was breached.
  • A legal cancellation right applies.

Where mandatory local law provides stronger protection than this policy, the mandatory legal protection will apply. 

13. Changes to This Policy

Mars Group TV may update this Refund Policy when its:

  • Subscription options change.
  • Payment methods change.
  • Refund procedures change.
  • Business practices change.
  • Legal obligations change.

The revised policy will be published with a new Last updated date.

A later change will not reduce the refund rights attached to a purchase already completed under an earlier published version.

Material refund conditions will be made reasonably available before purchase. 

14. Contact Information

Submit refund requests and questions to:

Mars Group TV
785 Beach St
San Francisco, CA 94143
United States

Email: Hello@marsgrouptv.com
Telephone: +1 (579) 539-0985
Website: marsgrouptv.com

For a refund request, use:

Subject line: Refund Request

Include your order email, transaction reference, payment date, and a clear request for a refund.

Do not send complete card details, passwords, cryptocurrency private keys, or wallet recovery phrases. 

Seven-Day Refund Guarantee ↗
• 1. Seven-Day Full Refund Guarantee
• 2. Who Is Eligible
• 3. When the Refund Period Begins

Requesting a Refund ↗
• 4. How to Submit a Refund Request
• 5. Information We Need
• 6. Review and Confirmation

Refund Payments and Access ↗
• 7. How Refunds Are Issued
• 8. Cryptocurrency Refunds
• 9. Subscription Cancellation and Deactivation

Additional Refund Conditions ↗
• 10. Exceptions and Misuse
• 11. Chargebacks and Payment Disputes
• 12. Mandatory Consumer Rights
• 13. Changes to This Policy
• 14. Contact Information