Privacy Policy

Last updated: July 22, 2026

Mars Group TV respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how it may be shared, and the choices available to you.

This policy applies when you:

Visit marsgrouptv.com.
Purchase or renew a subscription.
Create or use an account, where available.
Contact our support team.
Interact with our advertisements.
Use services provided through Mars Group TV.

1. Information We Collect

The information we collect depends on how you interact with Mars Group TV.

Information you provide

You may provide us with:

Your name.
Email address.
Telephone number.
Billing address and country.
Subscription selection and renewal information.
Account or activation information.
Payment method and transaction confirmation.
Messages sent to customer support.
Device details or screenshots submitted for troubleshooting.
Marketing and cookie preferences.
Information included in a privacy or complaint request.

Payment card numbers, card security codes, cryptocurrency wallet credentials, and similar financial information may be collected directly by the payment provider handling the transaction. Mars Group TV may receive confirmation details such as the transaction amount, payment status, date, and reference number.

Information collected automatically

When you visit our website or use our services, technical systems may collect:

IP address.
Approximate location based on your IP address.
Browser and operating-system information.
Device type and device identifiers.
Website pages visited.
Referring and exit pages.
Date and time of access.
Cookie and advertising identifiers.
Language and regional settings.
Website interactions and button clicks.
Connection, activation, security, and error logs.
Player or application type.
Playback or buffering diagnostics.
Subscription and service-usage information.

Where technically recorded by the platform, service information may include content searches, viewing activity, recently accessed categories, or similar service interactions.

We do not intentionally collect information that is unnecessary for delivering, supporting, securing, or improving the service.

2. How We Collect Information

We collect information:

Directly from you when you contact us or order a service.
Automatically through our website and technical systems.
Through cookies, pixels, tags, and similar technologies.
From payment and cryptocurrency processors.
From analytics and advertising providers.
From hosting, security, and customer-support providers.
From social media or messaging platforms when you communicate with us through those services.

Certain information is required to activate a subscription, process a transaction, provide support, or protect the service. You may be unable to use some features if you do not provide the required information.

3. How We Use Your Information

Mars Group TV may use information to:

Create, activate, maintain, and renew subscriptions.
Process and confirm payments.
Deliver account or activation information.
Provide customer and technical support.
Diagnose connection, device, or playback problems.
Send service, transaction, renewal, and security notices.
Protect customer accounts and service systems.
Detect fraud, unauthorized access, and service misuse.
Maintain and improve website performance.
Analyze how customers interact with our website.
Measure advertising and campaign performance.
Personalize website content where permitted.
Send promotional communications with permission where required.
Maintain tax, accounting, transaction, and business records.
Respond to legal requests and enforce our agreements.
Establish, exercise, or defend legal claims.

We may combine information collected from different interactions when reasonably necessary for these purposes.

We may also aggregate or anonymize information so that it can no longer reasonably identify you. We may use anonymized information for analytics, security, planning, and service improvement.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on:

Performance of a contract

We process information needed to provide the subscription, complete your transaction, activate your service, and respond to service requests.

Legitimate interests

We may process information to secure our systems, prevent fraud, improve the website, provide support, maintain records, and understand service performance.

Consent

We rely on consent where required for non-essential cookies, personalized advertising, marketing communications, or another optional activity.

You may withdraw your consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.

Legal obligations

We may process information when necessary to comply with tax, accounting, regulatory, court, or other legal requirements.

5. How We Share Information

We may disclose personal information to carefully selected providers that help us operate Mars Group TV.

These providers may include:

Website hosting and cloud-service providers.
Payment and cryptocurrency processors.
Customer-support and messaging platforms.
Account activation and technical-service providers.
Email and communication providers.
Analytics and advertising providers.
Fraud-prevention and security providers.
Accountants, lawyers, insurers, and professional advisers.

We may also disclose information:

When required by law, subpoena, court order, or lawful government request.
To investigate fraud, abuse, security threats, or unlawful activity.
To protect Mars Group TV, its customers, or other people.
In connection with a merger, sale, financing, restructuring, or transfer of business assets.
When you request or authorize the disclosure.

Service providers are permitted to access only the information reasonably necessary to perform their services, subject to their contracts and applicable law.

Sale and sharing of personal information

Mars Group TV does not sell personal information in exchange for money.

Some advertising or analytics technologies may involve disclosing cookie identifiers, device information, browsing activity, advertising interactions, or approximate location to third-party providers. Under California law, certain advertising disclosures may be considered “sharing,” even when no money is exchanged.

Where required, customers may opt out through the website’s cookie-preference control, a supported browser privacy signal, or by contacting Mars Group TV.

6. Cookies, Analytics and Advertising

Mars Group TV may use cookies, pixels, tags, local storage, and similar technologies.

Essential cookies

These technologies support:

Website security.
Form submissions.
Account access.
Subscription functions.
Cookie preferences.
Fraud prevention.
Basic website operation.

Essential technologies may operate without consent where legally permitted.

Preference cookies

These cookies may remember your language, region, device preferences, and other website choices.

Analytics cookies

Analytics technologies help us understand:

Which pages visitors use.
How visitors reach our website.
How long visitors remain on a page.
Whether website errors occur.
Whether website features work correctly.
How marketing campaigns perform.

Mars Group TV may use Google Analytics where enabled. Google may process cookie identifiers, device and browser information, page interactions, referral information, IP-derived location, and similar usage data to provide analytics reports.

Advertising cookies

Advertising technologies may be used to:

Measure advertisement performance.
Record conversions.
Limit repeated advertisements.
Understand which campaigns produce visits or enquiries.
Create advertising audiences.
Provide more relevant advertising where permitted.

Mars Group TV may use Google Ads or other advertising platforms where enabled.

Where legally required, non-essential analytics and advertising technologies will not be activated until you provide consent. You can change your preferences through the cookie settings available on the website.

Your browser may also allow you to delete or block cookies. Blocking essential cookies may affect website functionality.

7. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of eligible information.
Request a portable copy of certain information.
Object to or restrict certain processing.
Withdraw consent.
Opt out of promotional communications.
Control non-essential cookies.
Opt out of certain advertising-related disclosures.
Submit a complaint to a privacy authority.

You may unsubscribe from promotional emails using the unsubscribe option included in the message. Even after opting out of marketing, you may continue to receive essential subscription, payment, security, and support communications.

To submit a privacy request, email Hello@marsgrouptv.com with the subject line Privacy Request.

We may request information reasonably necessary to verify your identity. We will not request your complete payment-card number, password, security code, or cryptocurrency private key.

Some requests may be limited where information must be retained for security, fraud prevention, legal compliance, transaction records, dispute resolution, or other lawful reasons.

8. California Privacy Rights

This section applies to California residents where the California Consumer Privacy Act applies to Mars Group TV.

California residents may have the right to:

Right to know

You may request information about:

The categories of personal information collected.
The sources from which it was collected.
The purposes for collecting or using it.
The categories of parties receiving it.
The specific pieces of information held about you.

Right to delete

You may request deletion of eligible personal information, subject to legal exceptions.

Right to correct

You may request correction of inaccurate personal information.

Right to opt out

You may opt out of the sale or sharing of personal information.

Mars Group TV does not sell personal information for money. Where advertising-related disclosures qualify as sharing, you may opt out through the website’s privacy controls or by contacting us.

Right to limit certain sensitive-information uses

Where applicable, you may request that sensitive personal information be used only for purposes permitted by California law.

Mars Group TV uses account credentials and payment-related information only as reasonably necessary to provide, protect, and complete the requested service. We do not use sensitive information to infer personal characteristics.

Right to non-discrimination

Mars Group TV will not unlawfully discriminate against you because you exercised a California privacy right.

Authorized agents

You may authorize another person to submit a request for you. We may require evidence of authorization and may ask you to verify your identity directly.

Opt-out preference signals

Where legally required, Mars Group TV will recognize supported browser-based opt-out preference signals, such as Global Privacy Control.

A browser signal may apply only to the browser or device sending it unless we can reasonably connect the signal to your account.

To exercise a California privacy right, contact:

Email: Hello@marsgrouptv.com
Telephone: +1 (579) 539-0985
Subject line: California Privacy Request

9. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend on:

The type and sensitivity of the information.
The duration of the customer relationship.
Subscription and support requirements.
Security and fraud-prevention needs.
Tax and accounting obligations.
Applicable limitation periods.
Legal and regulatory requirements.

Account and subscription information may be retained while your service is active and for a reasonable period afterward.

Payment and transaction records may be retained for accounting, tax, fraud-prevention, and legal purposes.

Support messages may be retained while an issue is active and afterward where necessary to document its resolution or manage a dispute.

Technical and security logs are retained for a limited period based on troubleshooting and security needs.

When information is no longer required, we will delete it, anonymize it, or securely isolate it. Information stored in backups may remain until the relevant backup is overwritten through normal rotation.

10. How We Protect Your Information

Mars Group TV uses reasonable administrative, organizational, and technical measures designed to protect personal information from:

Unauthorized access.
Accidental loss.
Misuse.
Alteration.
Unlawful disclosure.
Destruction.

Access to personal information is limited to people and providers who reasonably require it for their work.

Payment information may be processed through third-party payment systems with their own security controls.

No website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security.

Customers are responsible for protecting their account and activation details. Do not share passwords or service credentials with unauthorized persons.

11. Third-Party Services and Links

Our website may contain links to payment providers, applications, device platforms, social media services, messaging platforms, or other third-party websites.

Mars Group TV does not control the privacy or security practices of those third parties. Information you provide directly to another service is governed by that service’s privacy policy.

We encourage you to review the privacy notice of any third-party service before providing personal information

12. Children’s Privacy

Mars Group TV is intended for adults purchasing and managing subscription services.

We do not knowingly collect personal information directly from children under 13.

A parent or legal guardian who believes a child has submitted personal information may contact us. After appropriate verification, we will take reasonable steps to delete the information.

Mars Group TV does not knowingly sell or share the personal information of consumers under 16.

13. Changes to This Policy

We may update this Privacy Policy when our services, technologies, providers, or legal obligations change.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice before a material change takes effect.

We encourage customers to review this policy periodically.

14. Contact and Dispute Resolution

Questions, complaints, and privacy requests may be sent to:

Mars Group TV
785 Beach St
San Francisco, CA 94143
United States

Email: Hello@marsgrouptv.com
Telephone: +1 (579) 539-0985
Website: marsgrouptv.com

Please provide enough information for us to understand and respond to your request. Do not send passwords, complete card numbers, card security codes, or cryptocurrency private keys.

We will review privacy complaints in good faith and respond within the period required by applicable law.

We encourage you to contact us first so we can attempt to resolve the issue directly. This does not restrict your right to contact a privacy regulator, consumer-protection authority, or court with appropriate jurisdiction.

Privacy and Data Collection ↗
• Introduction
• Information We Collect
• How We Collect Information

How We Use and Share Information ↗
• How We Use Your Information
• Legal Bases for Processing
• How We Share Information
• Third-Party Services and Links

Cookies and Data Protection ↗
• Cookies, Analytics and Advertising
• Data Retention and Deletion
• How We Protect Your Information

Your Privacy Rights ↗
• Your Privacy Rights and Choices
• California Privacy Rights
• Sale and Sharing Choices

Additional Privacy Information ↗
• Children’s Privacy
• Changes to This Privacy Policy
• Contact and Dispute Resolution